frequently asked questions

How can I contact customer support?


You can reach us at +918928978061 or email us at support@erazzlondon.com.

Can I track my order?

Yes, once your order is shipped, you’ll receive an email with tracking details to monitor its progress.

Do you offer urgent or fast delivery?

Yes, we do offer urgent delivery, including next-day delivery depending on your PIN code. An extra courier charge will apply.

To request urgent delivery, simply WhatsApp us with your order details and preferred delivery date. Our team will respond with the delivery charge and confirmed delivery timeline.

Please note: Urgent delivery is available for prepaid orders only.

Do you offer custom-sized outfits, and what if I don't know my measurements?

Yes, we offer custom sizing for all our outfits. Just select the Custom Size option on the product page, fill in your measurements, and place a prepaid order. Not sure about your measurements? No worries—place a prepaid order with your nearest size and call us at 8928978061. Our design team will guide you through the measurement process. It hardly takes 10mins, simple and quick. Please note, we only accept prepaid orders for custom fittings.

What is your return policy?

We accept returns within 48 hours of delivery for unused items in their original packaging. Some items are eligible for exchange only, such as gowns and sale items.
please refer to our return policy for more details.

Are exchanges available for all items?

We offer exchanges for size or fit issues on gowns, sequin outfits, custom-made pieces, and sale items.

How do I initiate a return or exchange?

Email us at support@erazzlondon.com with your order number, the item(s) you want to return or exchange, and the reason for the request.

Do you offer cash on delivery (COD)?

Yes, COD is available for your convenience on eligible orders.

What items are included in the sale?

Our sale section features a variety of items, including tops, dresses, bottoms, gowns, and more, all at discounted prices.

How can I stay updated on upcoming sales?

Follow us on social media to stay informed about exclusive sales and promotions.

Are the products ready to ship?

Yes, most items are ready to ship, ensuring quick delivery after processing.

Do you offer any seasonal or promotional discounts?

Yes, we frequently run promotions.