At Erazz London, we strive to ensure you are completely satisfied with your purchase. Please review our cancellation, return, and exchange guidelines below:

Cancellation Policy

• You may cancel your order within 48 hours of placing it.
• Once an order has been dispatched, cancellations will not be accepted.
• Please double-check your order details before it is shipped!

Refund Policy

• Refunds for eligible cancellations or returns will be processed within 5 to 7 working days after the return is received and inspected.
• Refunds will be issued to the original payment method.

Eligibility for Returns

We accept returns on most items within 48 hours of delivery, provided the item meets the following conditions:

• It is unused.
• It is in its original condition.
• It is in its original packaging.

Items That Cannot Be Returned But Can Be Exchanged

For the following items, we offer exchanges for size or fit issues:

• Gowns
• Sequin Outfits
• Custom-made Pieces
• Sale Items

Note: Return shipping fees are the responsibility of the customer.

Damaged or Incorrect Items

• If you receive an incorrect or damaged item, please notify us within 24 hours of delivery.
• We will happily exchange the item upon confirmation.

How to Return or Exchange an Item

To initiate a return or exchange, email us at support@erazzlondon.com with the following details:

• Order number
• Item(s) you wish to return or exchange
• Reason for return/exchange

Our team will guide you through the process.

Thank you for choosing Erazz London! If you have any questions, feel free to contact us at support@erazzlondon.com or call us at +91 89289 78061.