Return & Exchange Policy

We want you to be completely happy with your purchase! If you’re not fully satisfied, please review our return and exchange guidelines below:

Eligibility for Returns
We accept returns on most items within 48 hours of delivery, as long as the item is:
– Unused
– In original condition
– In its original packaging

Items That Cannot Be Returned But Can Be Exchanged
For the following items, we offer exchanges for size or fit issues :
– Gowns
– Sequin Outfits
– Custom-made Pieces
– Sale Items
– Luxury Items
Return shipping fees are the responsibility of the customer.

We are happy to exchange any incorrect or damaged item. Please notify us within 24 hours of receiving the item if it is incorrect or damaged. All exchange requests will be processed once confirmed.

Order Cancellations
Once an order has been dispatched, we are unable to accept cancellations. Please double-check your order before it is shipped!

How to Return or Exchange an Item
To initiate a return or exchange, please email us at support@erazzlondon.com with the following information:
– Order number
– Item(s) you wish to return or exchange
– Reason for return/exchange